Customer Service Quiz

When does the customer journey begin?

Before the Purchase

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During the Purchase

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After the Purchase

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What does the “L” stand for in “L.E.A.R.N. ?

Learn-learn how to best serve the customer

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Listen-Listen to the customer and their needs

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Let go-Let go of expectations and just go with the flow.

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How do we deal with an angry customer?

Call the manager. Let "Karen" complain to them.

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Use L.E.A.R.N.

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Cry. Maybe they will stop complaining and apologize.

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What does the “E” stand for in R.I.S.E.?

Enter-Enter the situation aware of your own safety.

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Elevate- You are better than this. Elevate this to your manager.

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Escalate/Exit-You’ve done your part, now exit.

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